Accepting New Clients in North and East Edmonton

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INFORMATION AND POLICIES

Meet and Greet

This appointment gives us a chance to get to know each other and go over important information about the proper care of your pet and home, and I will answer any questions you may have.


Mobile App

Technology should make our lives easier. That's why I use Scout, a dog walking and pet sitting software built for ultimate convenience. When a meet and greet is booked, I'll send you an activation email for Scout, you fill out your pet's profile, and review and sign the service contract. After the meet and greet, you can request my services via mobile app. That's it! It's that simple.


Check out the following link to see what's included (please note I do not invoice through this app): https://www.scoutforpets.com/features/pet-parents/ 


House Key

I will need to be provided with a copy of your house key when services are agreed upon. Keys are kept in a secure location when not in use and labelled with a code; your personal information is never attached to the key.


Payment 

I accept Visa, MasterCard, American Express, e-transfer, and cash. 

Dog Walking/Pet Care Visits: Payments is due within three days of receiving your invoice, which are emailed out on Monday for the previous week's services.

Pet Sitting: Services requested will be invoiced and the full payment is due within three days to secure the reservation.


Cancellation/Refund Policy 

Dog Walking/Pet Care Visits: Services cancelled before 8 a.m. the morning of will not be charged and may be rescheduled if payment has already been received. Services cancelled after 8 a.m. will be charged for a full service and there is no refund if payment has been received.
Pet Sitting: 48 hours notice prior to the service start date is required, failure to do so will result in a 50% cancellation fee of the total amount due. No refund for late departures or early returns.


Vaccinations

All pets must have up-to-date vaccinations; proof of vaccinations may be requested. 


Supplies 

I will provide and be equipped with dog waste bags. You will need to provide all other required supplies such as collars, leashes, harnesses, jackets, booties, food, cleaning supplies, or any other items deemed necessary for the pet services. 


Weather 

Unless it's deemed unsafe to be outside (severe thunderstorms, blizzards, etc.), walks will commence. Extreme weather conditions (below -25 degrees Celsius or above 30 degrees Celsius) may shorten the length of the walk to keep your dog safe. 


Holidays 

Any service booked on the following holidays will have a $10.00/day surcharge applied. 


New Years Day / Family Day / Good Friday / Victoria Day / Canada Day / Labour Day / Thanksgiving / Remembrance Day / Christmas Day / Boxing Day